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Function of the Committee
Following are the functions of the student Grievance Redressal Committee at D Y Patil deemed to be University :-
- All the grievances of the students/staff which could not be settled in the routine process should be referred to this committee.
- Committee tries to settle the issues amicably in a time bound manner.
- Introduces a reasonable and reliable solution for grievances of various issues received from students/parents .
- Ensures that the grievances are resolved on time impartially and confidentially
- The committee will deal with Grievances received in writing from the students about any of the following matters
- Academic Matters: Related to timely issue of duplicate Mark-sheets, Transfer Certificates, Conduct Certificates or other examination related matters.
- Financial matters: Related to dues and payments for various items from library, hostels etc.
- Other Matters: Related to certain misgivings about conditions of sanitation, preparation of food, availability of transport, victimization by teachers etc.
- The cases will be attended promptly on receipt of written grievances from the students.
- The committee formally will review all cases and will act accordingly as per the Management policy.
- The committee will give report to the authority about the cases attended to and the number of pending cases, if any, which require direction and guidance from the higher authorities.